Return Policy

Returns Policy

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

 
REFUNDS

We only refund items if they are defective or damaged. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

If you have any other concern (such as: product failed to match description, dissatisfied, etc.) and wish to return your item, please send us an email at customerservice@thewoodage.com and we will be happy to assist you.

 
LATE OR MISSING REFUNDS

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at customerservice@thewoodage.com.

 
EXCHANGES 

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at customerservice@thewoodage.com.

 

SHIPPING

If item is defective or damaged, shipping will be our responsibility. For any other concerns, please contact us.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.